Question 1

Does SupplierHQ replace Shopify's built-in vendor field?

Accepted Answer

No — it works alongside it. You can optionally sync a SupplierHQ vendor's name back onto a product's Shopify vendor field, but your existing product data is never overwritten without you triggering it.

Question 2

Can I import vendors I already have set up in Shopify?

Accepted Answer

Yes. The setup wizard's import step scans your product catalog's vendor field, creates a SupplierHQ vendor profile for each distinct name, and auto-links each vendor to their current Shopify products in one step.

Question 3

Do I need existing purchase order history to get started?

Accepted Answer

No. You can start from zero — add a vendor, link a couple of products, and create your first purchase order in a few minutes.

Question 4

Can vendors log into my Shopify admin?

Accepted Answer

Never. On the Enterprise plan, vendors get a separate token-based portal link that only exposes their own purchase orders and shared documents — no Shopify access of any kind.

Question 5

How does the automatic inventory sync actually work?

Accepted Answer

When you mark a purchase order line item as received, and that line item is linked to a real Shopify variant, SupplierHQ adjusts that variant's inventory in Shopify immediately. Line items without a linked variant only update the quantity on the PO itself.

Question 6

What happens when a reorder rule triggers?

Accepted Answer

Depending on how you configure the rule, you'll get a stock alert, or SupplierHQ will auto-draft a new purchase order for that vendor so you can review and send it.

Question 7

Can one product be sourced from more than one vendor?

Accepted Answer

Yes — link the same product to multiple vendors, then use the multi-supplier comparison view in Analytics (Professional+) to compare cost and reliability side by side.

Question 8

Is my vendor data visible to other Shopify stores using SupplierHQ?

Accepted Answer

No. Every vendor, purchase order, document, and communication record is scoped to your store's shop domain — there is no shared or cross-store data anywhere in the app.

Question 9

What happens to my data if I uninstall the app?

Accepted Answer

SupplierHQ implements Shopify's mandatory GDPR webhooks (shop/redact, customers/redact, customers/data_request) and removes your store's data according to Shopify's standard compliance timeline.

Question 10

Is API access authenticated?

Accepted Answer

Yes. REST API calls use a per-shop API key, hashed at rest, with sliding-window rate limiting to prevent abuse.

Question 11

Is there a REST API?

Accepted Answer

Yes, included on the Professional and Enterprise plans — pull vendors and purchase orders into your own tooling or a custom dashboard.

Question 12

Can I export my data?

Accepted Answer

CSV export for vendors and purchase orders is available on every plan, including Free. CSV import is available from Professional up.

Question 13

Does SupplierHQ sync with Shopify metafields?

Accepted Answer

Yes, on Professional and Enterprise — vendor data can sync into product metafields in batches, respecting Shopify's API limits.

Questions merchants ask us